Shipping policy

Thank you for choosing Vokuran. We are committed to providing you with a transparent, reliable, and secure shopping experience. Below are the detailed terms and conditions regarding our shipping policy for the United States market.

1. Shipping Fees & Currency

Shipping Cost: We offer Free Shipping on all orders across our store. There are no hidden fees, no minimum purchase requirements, and no additional handling fees at checkout.
Currency: All transactions and prices are processed and displayed in United States Dollars (USD).

2. Order Processing & Transit Times

Our operational hours for order fulfillment are Monday through Friday, excluding statutory holidays.

Order Cut-Off Time: 5:00 PM (EST) - Eastern Standard Time (Monday to Friday). Orders placed after this time will be processed on the following business day.
Handling Time: 0 - 1 Business Day (Monday to Friday). Orders are verified, packed, and dispatched from our facility within 24 hours of placement during business days.
Transit Time: 7 - 13 Business Days (Monday to Friday). Delivery times may vary slightly based on destination proximity within the United States.

3. Tracking Your Shipment

Once your package is handed over to the courier, you will receive a shipping confirmation email containing a tracking number and a secure link to track your order in real-time. Please allow up to 24–48 hours for the tracking information to update on the carrier's network.

4. Address Modifications & Delivery Failures

Address Corrections: Please double-check your shipping address during checkout. We can only modify shipping details if the order has not been dispatched. Please contact us immediately at info@vokuran.com for any urgent changes.
Undeliverable Packages: If a package cannot be delivered due to an incorrect address provided by the customer, or if the package is rejected, the customer may be held responsible for costs associated with re-shipping.

5. Lost or Damaged Packages

If your order arrives damaged, or if tracking indicates that the package has been lost in transit, please contact our support team immediately. We will launch an investigation with the courier and resolve the issue by arranging a replacement or full refund as appropriate.

Contact Information

For any questions regarding your shipment, please reach out to our legal business entity support:

Store Name: Vokuran
Legal Entity: BAU HOUSE AI PTY LTD
Australian Business Number (ABN): 28 697 273 493
Physical Address: Unit 3, 35 Moruben Rd, Mosman, NSW 2088, Australia
Phone: +61 (468) 247520
Email: info@vokuran.com